Shipping Japanese Treats to the World
Shipping
Do you ship to my country?
If your country is not listed in the checkout area please contact us to add it.
How long does it take to ship to my country?
Shipping length will depend on the method you choose at checkout. DHL takes 3-6 Business days and EMS takes 5-8 business days. Airmail takes 7-15 business days. SURFACE MAIL (sea-mail) can take 8-12 weeks. Business days do not include weekends or holidays. Please add processing time (next question) to these estimates.
How long does it take to process my order?
Typically we process orders within two business days from receipt of your cleared payment. Payments for orders received after 2:00 pm EST Thursday will be shipped on the following Monday, Japan time. Please note that Japanese holidays differ from Western holidays so there can be additional delays. From time to time we take a short break to recharge our batteries but we will notify you of any processing delays in advance when this occurs.
Has my order shipped yet?
You will receive a notification via email on the day your order ships. If you do not receive an email please be sure to check the sensitivity of your SPAM filter. At times unrecognized email addresses are filtered from your inbox to a spam folder.
Where is my order?
We all want to receive our orders quickly but we must acknowledge the postal system is a complicated connection of transport companies. The estimated times of delivery for each shipping service are just that. Many unforeseen events can delay orders arriving on time. These include Customs checks, back-ups during holiday seasons, poor weather, delivery attempts with nobody home etc. We recommend you purchase tracking for your order if you want to know where your order is at all times. Please choose DHL, Registered Mail, or EMS for tracking.
Where can I find my tracking code?
If you choose DHL or EMS as a shipping option, napaJapan will send your tracking code directly to your email account. You can track your EMS parcel here: >Parcel Tracking< . Usually the EMS tracking code will also work on your country's postal website too. DHL tracking will be sent to you immediately after the label is printed.
Can you offer shipping discounts?
Our automated shipping calculator takes into account the exchange rate, weight of the product, packaging, packing material, and box. napaJapan has no way of getting a discount through our local post office so we cannot reduce shipping prices. Please note that heavy items such as soda add a lot of cost to shipping.
I only received part of my order. Where is the rest of it?
If you choose Small Parcel Airmail as a shipping option there are restrictions to the size of the parcel. The gross weight Small Packet Airmail must weigh less than 2 kg and the 3 sides of the box must not exceed 90 cm when added together. If your order exceeds these restrictions we will need to ship your order in multiple boxes. These boxes will likely ship out on the same day however they may arrive a few days apart from one another. EMS and DHL has no size or weight restrictions.
Will I receive my order if the address I have on PayPal differs from the address I provided at checkout?
napajapan ships to the address you provided at checkout on our site. If you choose a tracking service the message you receive from PayPal may inform you that it shipped to the PayPal address. This is not the case so please ignore such messages.
Can you tell me more about Customs fees, tariffs or duties?
Buyers Located in America: Starting October 23 2025, napaJapan will be using DHL for all orders. Your shipping amount INCLUDES all tariffs, brokerage, taxes, and fees.
Since napaJapan ships to all over the world our customers are responsible for determining whether products are allowed into their respected countries. Also, napaJapan is not responsible for paying any duties/fees that may be incurred during the Customs Inspection Process within our customers' country. If you decline to pay the customs tax, your package may be returned to us or destroyed by your local customs authority. No refund will be issued in this case.
We mark all goods 'For Personal Use' on the Japan Post Customs form. The value will be estimated at a common Japanese retail price. Customs Duties and Tariffs are determined by the importing country so please be aware of the policies your country has in place. Many countries have a "de minimis exemption" which allows low value orders without being taxed.
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