Terms & Conditions

Last Updated: May 2, 2026

Personal Use Only: All goods are for personal use and not for resale.
Order Cancellations: If you request to cancel an order before it ships, a 5% restocking and transaction fee will be deducted from your refund to cover non-refundable payment processing fees.
Right to Refuse: We reserve the right to cancel any transaction at our discretion.

USA Shipping (DDP): We offer various shipping methods including AIR, Surface, EMS, and DHL. USA orders are shipped Delivered Duty Paid (DDP), meaning tariffs and taxes are included in your shipping price.
Global Customs & Duties: For non-USA countries, customers are responsible for ensuring products are legal for import. napaJapan is not responsible for any local customs fees, taxes, or duties.
Abandoned Packages: If you decline to pay local customs taxes and the package is destroyed or returned, no refund will be issued.
Delivery Timelines: We typically ship within 48 hours (excluding weekends and Japanese holidays). We cannot issue refunds for late deliveries caused by postal delays or customs inspections.

Perishable Goods: All sales are final. While heat-related damage occurs in a very small percentage of our shipments, it remains a possibility during the summer season. Because we ship from the cooler climate of Sapporo, we cannot guarantee the temperature of global transit routes or your local delivery vehicle. Please order heat-sensitive items at your own risk during the warmer months.
Packaging: We strive to display the most current package designs, but graphics may vary due to limited-time promotions.
Allergen Disclaimer: All products are labeled in Japanese only. We cannot guarantee products are 100% free of trace allergens (like gluten) due to cross-contamination risks in manufacturing facilities. Please contact us before ordering if you have a medical dietary restriction.

Payment Data: We never see or store your credit card details; all payments are securely processed through PayPal or Shopify Payments.
Data Usage: napaJapan only retains email and postal addresses for order communication and shipping purposes.
Marketing & Automation: By ordering, you acknowledge that your email is processed via Omnisend for order communication and marketing automation. We use Omnisend as our email and marketing automation platform, and your data will be transferred to the platform for processing in accordance with their Privacy Policy.
Opt-Out: You have the option to opt out of marketing at any time by contacting us directly.

Ownership: All original photography, illustrations, web design, and site copy (text) are the exclusive property of napaJapan.
Usage Restrictions: You are strictly prohibited from using, reproducing, or distributing any site content, in whole or in part, without express written consent from napaJapan.
Third-Party Trademarks: All other trademarks and brand logos appearing on the site remain the property of their respective owners.

General Risk: napaJapan and its staff are not liable for any direct or indirect damages arising from website errors, or for any injury or damage caused by products once they have been delivered.
Voluntary Purchase: By checking the agreement box at checkout, you acknowledge that you are ordering at your own risk and have read all safety and allergen disclaimers.

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