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Covid-19 Update

October 27, 2021

SHIPPING OK to Mexico, Guam, Qatar, and Iceland...

We have added four countries to our shipping availability list. Please note that Guam has tighter restrictions as we can only ship small and light Airmail parcels without a tracking number. These parcels have a maximum gross weight of about 2kg (4.4 lbs.) As the global logistics systems open up more we should see more shipping options and more available destinations.

October 16, 2021

Italy, Israel, and United Arab Emirates...

Japan Post suddenly suspended all shipping to Italy, Israel, and the UAE due to logistics issues caused by the pandemic. There likely is not enough aircraft to keep up to demand. Once these routes are activated again we will surely add them back to our checkout. Thanks for your patience and understanding regarding this.

September 30, 2021

Shipping delays for : Korea, China, Taiwan, and Hong Kong

Japan Post has announced that during the National Day holiday period (October 1-11), in the above stated countries, there will be delays in Customs, Exchange Offices, Delivery, and Local Inquiries. Please expect lengthy delays in delivery for orders placed prior to or during this holiday season. Thanks for your patience. Here is the official announcement link in English.

September 16, 2021

Japanese National Holidays often differ from those in other countries. September 20 and 23 are both holidays in which Japan Post is closed. So our shipping schedule will be slightly affected between September 20-24. This could cause minor delays in parcels arriving in their intended destinations. Thanks for your patience and please allow a couple extra days for delivery if you order between September 17-22.

July 29, 2021

Shipping via Japan Post has resumed to both ISREAL and UNITED ARAB EMIRATES. For both countries, AIRMAIL and EMS options will be available from today. Estimated delivery times are expected to be a bit slower than pre-pandemic so we appreciate your patience. We welcome back all of our customers from these countries. Come by to see what is new!

July 20, 2021

Both July 22 & 23 are National Holidays in Japan so all orders placed between July 20-24 will not ship out until Monday July 26. Japan Post will be closed on Thursday and Friday and UPS will not be picking up in our area. Please expect your estimated delivery time to be affected slightly if you order between these days. Thanks for your patience

June 24, 2021

For those of you living in the European Union please be aware that from July 1st you will likely see Customs determining VAT charges for all orders of any value. As always, napaJapan does not collect taxes or duties for any items sold and all such taxes or Customs charges are the responsibility of the buyer upon delivery, regardless of destination country.

EMS shipping to the USA seems to have run into some delays on their rollout so we will not offer this shipping method until things are back to normal. We still offer both AIRMAIL and UPS to the USA.

June 13, 2021

Japan Post has reinstated EMS (Express Mail Service) shipping to the USA but not to its territories. As we stated here a couple of months ago, they increased the rates on all weight brackets. However, the lighter parcel weights will cost less to ship than UPS (up to about 1.5 kg / 3.3 lbs.) EMS comes with tracking and the post office is estimating times longer than pre-pandemic. We expect a 6-10 BUSINESS day delivery after the parcel ships from our location. Since international travel is uncommon at this time, Japan Post cannot commit to specific delivery times. EMS is also insured so it does give you more piece of mind over AIRMAIL which is taking 10-15 Business Days to the USA. We will update you more when we see the actual delivery times.

April 25, 2021

Between April 29 - May 5, the annual GOLDEN WEEK holiday will affect most businesses and services within Japan. There is a clump of national holidays that bookend the first weekend in May, creating a long break for many citizens. At napaJapan, we will not be able to ship out your parcels during this week-long holiday. Japan Post is closed and UPS pick-ups are not available in our area. Orders placed after Wednesday, April 28 will not ship until May 6. This will created shipping delays so please take this into account when you place your order and anticipate its arrival date. The recent Covid-19 State of Emergency issued in Tokyo will not affect the postal shipping times.

April 19, 2021

Japan Post has announced that they will resume EMS (Express Mail Service) to the USA starting on June 1, 2021. As we saw earlier this month with Airmail rate increases, the new rates for EMS will also be higher than pre-pandemic. EMS should take about a week to arrive and will have tracking capability. We will give you further updates as we near the revised roll-out of this shipping service.

 

March 30, 2021

All orders placed from today will be on the new shipping rates that we described on our last couple of updates. The biggest changes are for light parcels that are shipped via AIRMAIL. The USA saw the greatest increases as USPS negotiated to have international postal rates in line to match with their operating costs. All countries will see increases on light parcels but good news is that you will notice that AIRMAIL rates for heavier small parcels have actually gone down in price. Moving forward you might consider stocking up on your favorite goods so that the shipping-cost-per-item is less than if you were to order just one or two items at a time. EMS and UPS were not affected by this pricing update

March 25, 2021

A reminder that within a week (March 30th) the international AIRMAIL postal rates from Japan will increase across all zones (countries.) The most significant changes will be on light parcels weighing under 1 kg where you could see up to a threefold price increase on some weight brackets! The rates for heavier parcels won't change as drastically. The USA will be affected the most since USPS had negotiated to increase rates to cover their costs. Both UPS and EMS rates will not be affected. Economy SAL shipping has still not been reinstated after nearly one year. If SAL is eventually reinstated we are being told that the rates will be similar to airmail, making it a less attractive alternative than in past years.

BE SURE TO GET YOUR AIRMAIL ORDERS IN BEFORE THE END OF MARCH 29 BEFORE THESE PRICE CHANGES GO INTO EFFECT.

March 8, 2021

BIG NEWS regarding Japan Post shipping rate changes coming at the end of March. Airmail rates are going to be increased across all weight ranges. We will see the most significant changes on the low weight parcels. (UPS and EMS rates are not affected.) We recommend that if you plan to order only a few goods from our site that you place the order in March before the prices shoot up. This is the explanation on the Japan Post website: 

Because of the expansion of e-commerce, the volume of small packets and other mail containing goods has increased all over the world. However, in major countries like the United States, the delivery charge determined by the previous convention was not sufficient to cover delivery costs. The convention provision that kept the delivery charge for small packets at a low level, especially for countries like China, had to be amended. As a result, at the Extraordinary Congress of the UPU in 2019, the overall delivery charge for small packets was increased and the convention was amended to allow each country to determine its own delivery charge to cover its delivery costs.

February 21, 2021

We are still hearing of some delays in Airmail shipping, especially to the United States, Canada, and the United Kingdom. Our estimated delivery times of 10-15 business days are usually accurate but a small portion of the orders are taking longer due to logistics issues caused by the pandemic. Thank you for your continued patience. Good news for Ireland and Ukraine as Airmail restrictions have been lifted by Japan Post and we will be shipping to those locations again from February 26.

December 29, 2020

Expect shipping delays. The busy holiday season combined with Covid-19 logistics issues will create longer than expected deliveries. For the fastest delivery please choose UPS (if available to your country.) The delivery time estimates we provide for AIRMAIL and EMS are not always accurate and we appreciate your patience and understanding during this unprecedented time. New Years in Japan is a big holiday lasting multiple days. Dispatching parcels will be on an irregular schedule until January 5.

November 26, 2020

CANADA SHIPPING: EMS Shipping has been temporarily suspended due to logistic issues caused by Covid-19. You have 2 other options though!! We do ship to most provinces by UPS which comes with excellent tracking, is fast, and very efficient. You also can choose Small Parcel Airmail but tracking is not available for this service. We are seeing major delays in delivery to Canada via Japan Post/Canada Post and we appreciate your patience. UPS will be your most reliable transport method to ensure Christmas gifts arrive in time for the holidays. 

November 10, 2020

GREAT NEWS FOR AUSTRALIA! Small packet Airmail shipping has been reinstated by Japan Post effective immediately. Tracking codes are not available and this service is for small packets up to 2 kg gross weight. Delivery times are not certain since this change is new, but our local post office believes it will take longer than pre-Covid days. We estimate a 10-15 business day delivery. Thanks for your patience if it takes longer. We have no control on any delays within the system. But AIRMAIL will save you a lot of money when comparing to UPS. 

Update: October 8, 2020

HUGE NEWS! Airmail shipping to the USA has been reinstated by Japan Post. Tracking codes are not available and this service is for small packets up to about 5 pounds (2 kg). Delivery times are not certain since this change is new, but our local post office believes it will take longer than pre-Covid days. We estimate a 10-15 business day delivery. Thanks for your patience if it takes longer. We have no control on any delays within the system. But AIRMAIL will save you a lot of money when comparing to UPS.

Update: September 12, 2020

Not much has changed during the last half of summer and SAL (economy shipping) is still not available to any country. To most European countries, Canada, and Asia we can use AIRMAIL and EMS through Japan Post. If you live in America or Australia we can only ship via UPS at this time.

 

We still cannot ship to any of the countries listed HERE via Japan Post.

UPS is available to the USA, Australia, Mexico, and India. There are no delays since UPS has their own shipping network which does not rely on third parties. It takes less than a week to the USA and under 10 days to the other countries.

 

Update - July 18, 2020

Japan Post (AIR and EMS) : We are happy to hear that most parcels that shipped in April have finally reached their destinations. To date, we are seeing about a 50% delivery on May orders. Thank you for your extreme patience during this unique time where there was a lack of aircraft due to virtually no international tourism. Things are getting better now and estimated delivery times are reducing every week. We suggest you purchase a shipping method with tracking so you have an idea of when your parcel will deliver.

Update on Shipping During the Covid-19 Situation (June 30, 2020)

Japan Post has re-opened shipping routes to two more countries: Italy and New Zealand. Both Airmail and EMS are available from July 1. Welcome back!

The back-log of parcels in Tokyo is almost cleared up, according to Japan Post. This means that those of you who have been patiently waiting for months will likely see your parcels very soon. This pandemic really affected aircraft availability and thus created these massive delays.

UPS is a fast and reliable alternative for delivery to those countries where Japan Post cannot ship to. Currently we use UPS for the United States, Australia, and India. More countries will follow soon.

Update on Shipping During the Covid-19 Situation (June 18, 2020)

Japan Post has re-opened shipping to many European countries (Sweden, Norway, Spain, Austria, Denmark, Poland, Belgium...to name a handful) They accept both AIRMAIL and EMS but still no economy SAL at this point. Thanks for your patience while the pandemic caused suspension of service to your country for 2 months. Shipping times will likely be slower than usual but at least we can get products to you. 

Update on Shipping During the Covid-19 Situation (June 13, 2020)

There has been no recent announcement from Japan Post regarding when the delivery suspensions will be lifted to certain countries. In the meantime we are rolling out a UPS Express Service to those countries who cannot be serviced by Japan Post.

We are hearing that the back-log of parcels in Tokyo is immense and there are delays of over 2 months for most parcels that shipped from after April 1st. The good news is that some customers have contacted us, this past week, confirming that they finally received their parcels. Also encouraging is that the products arrived fresh and in perfect condition. Thanks for you continued patience and understanding if you do have a parcel stuck in the system.

Update on Shipping During the Covid-19 Situation (May 28, 2020)

We are now using UPS to ship to: USA, Australia, New Zealand. More countries will follow soon. We are focusing on those countries where Japan Post has temporarily suspended service. The UPS Express service includes tracking and takes 4-7 business days on average. Heavier orders with multiple items will see better value in shipping-per-item cost.

We are located in Sapporo so it takes about 2 business days for your order to get to Tokyo via a partner carrier. From there, UPS handles the parcel and gets it out very quickly.

For those who have Japan Post parcels with tracking that shows no movement in weeks... The shortage of aircraft in Tokyo is causing this massive delay. Japan Post has told us: 

"Because of the global reduction of flights, considerable delivery delays are expected for accepted outbound mail items.

We sincerely apologize for the inconvenience."

Update on Shipping During the Covid-19 Situation (May 21, 2020)

napaJapan will soon be offering UPS and that will open up shipping to most countries, including the USA and Australia. This will be an express service that should allow delivery within a week to most areas. We are looking to have this set up by the weekend!

Japan Post continues to experience delays in handling and we appreciate your continued patience while they get through the back-log of parcels.

Update on Shipping During the Covid-19 Situation (May 15, 2020)

There have been no new announcements from Japan Post over the past two weeks regarding the shipping restrictions and suspensions. We still cannot ship to the USA or Australia until further notice.

All estimated shipping times due not apply during the Covid crisis. We cannot predict when your parcel will arrive. You can be certain it will arrive later than under normal circumstances.

We are hearing of some USA customers receiving goods two months after ordering. These extreme delays cannot be helped since Japan Post has a huge back-log of parcels and they can only load so many planes per week. Fortunately the goods we offer have freshness dates that extend from mid-summer to late winter. Thanks for you patience during these unique times.

Keep checking back to this space for shipping news as it applies to napaJapan. We will definitely let you know when certain shipping routes are reopened. 

Update on Shipping During the Covid-19 Situation (April 30, 2020)

Golden Week Holiday (May 2 - 6) : We cannot ship parcels out until May 7th, when Japan Post reopens after this extended national holiday. This will further put delays on deliveries. Shipping estimates on our site are not accurate during the Covid-19 pandemic. Thanks for your patience as your parcel will eventually arrive.

Shipping status: For parcels already in the postal system, we are hearing of delays of up to a month (both AIR and EMS) as they slowly clear out the back-log in Tokyo. We have no control over these unforeseen circumstances. Thank your for your understanding.

Restrictions: As of this morning there has been no changes to the shipping restrictions put in place on many countries (see past updates below.) We still cannot ship to the USA until further notice.

Update on Shipping During the Covid-19 Situation (April 23, 2020)

SHIPPING TO THE USA HAS BEEN TEMPORARILY SUSPENDED due to logistics issues related to Covid-19. We are all hoping this situation clears up soon but for now we cannot ship to the USA. Please keep checking back for updates. 

All AIR and EMS orders already in the system are expected to deliver, however, they will be VERY LATE (No ETA is given by Japan Post) and this is something we have absolutely no control over. We appreciate your patience and understanding. Fortunately the products we offer are very fresh and have best before dates well into summer and beyond.

Some SAL orders already in the system will be returned to sender. We will let you know as soon as we receive any of these parcels and we will discuss your options through email correspondence.

The postal situation is very fluid and restrictions can change suddenly. As of today (April 23) we can still ship to: UK, Canada, Korea, Singapore, France, Germany, Hong Kong, Finland, Malaysia. The delivery times to these countries are unknown due to the massive back-log of parcels in the system. We appreciate you patience and understanding.

 

Update on Shipping During the Covid-19 Situation (April 21, 2020)

There are reports of EMS and AIR taking 2 weeks longer than their usual estimated ship times. We cannot control these delays as the pandemic has created issues throughout the international postal system. We appreciate your understanding and patience.

Please read below in case you missed previous updates on shipping...

Update on Shipping During the Covid-19 Situation (April 18, 2020)

* No new country restrictions this past week

* Japan Post may take up to a week handling the parcel before it is shipped to your country so please expect long delays with both AIR and EMS.

* napaJapan is backed up about a day due to a heavy demand of orders so we will get your order out within 2-3 business days of receiving payment.

* Some SAL orders that were in the system over the past few weeks may be returned to us due to the pandemic. We will contact you ASAP once we receive any of these parcels so you can determine how you want to proceed.

Thanks for your patience and understanding during this unique time in history. 

 

Update on Shipping During the Covid-19 Situation (April 9, 2020)

More countries have been added to the official Japan Post list that we cannot ship to at this time. These include Australia, Sweden, Denmark and Norway. <Japan Post link - English>

Shipping to the USA is still OK but they are warning of LONG delays in shipping times. So we cannot guarantee the arrival time of your parcel. America still accepts AIR and EMS for shipping methods. WE ARE STILL OPEN.

Update on Shipping During the Covid-19 Situation (April 3, 2020)

SAL SHIPPING (economy) has been suspended to all destinations until further notice. We are still OPEN. You can choose AIRMAIL or EMS (to a limited number of countries.) Please expect moderate to long delays due to worldwide shipping network issues. If you have chosen SAL already, we will not be able to ship the parcel until Japan Post resumes this service. You can contact us HERE to get a quote on an upgrade to AIR or EMS if you require a faster service.

Update on Shipping During the Covid-19 Situation (April 2, 2020)

IMPORTANT>>> Many countries have suspended their International parcel acceptance. We have made these changes to our site. If you cannot find your country at checkout it is likely due to the reduction of postal services. CLICK HERE for the April 1, 2020 list of countries that Japan Post cannot ship to at this time.

North America, UK, and Australia orders are still OK but please be patient as they are indicating long delays during this unprecedented time.

Update on Shipping During the Covid-19 Situation (March 30, 2020)

 

All orders placed from today will be shipping out from April 6. Please expect delays in receiving your order. napaJapan is OPEN. Read below for more information on shipping...

 

 

Update on Shipping During the Covid-19 Situation (March 29, 2020)

napaJapan is OPEN so feel free to place your order. The distribution supply here in Japan is unaffected regarding the products we offer.

Japan Post is also OPEN and we are currently shipping out orders 5 days a week. This could change suddenly if matters worsen.

There will be moderate to long delivery delays in some countries. Please understand that our shipping estimates are for normal circumstances. The delays will all depend on how your country's postal system is handling international orders. Some post offices are not doing hand-to-hand delivery so we require that you add your phone number. This will allow those post offices to contact you when the parcel arrives.

Some countries have blocked deliveries from Japan completely so we have temporarily removed them from our checkout area. If you cannot find your country at checkout it is likely due to temporary restrictions. Please keep checking back to see when those restrictions are lifted.

The sweets and snacks we offer have very long shelf lives and the freshness dates on most products extend from late summer to winter. Even if your parcel arrives later than anticipated you can be sure of enjoying fresh products.

As stated on our Terms and Conditions page, all sales are final so we will not issue refunds for late deliveries. If parcels are returned to us for any reason, we will let you know immediately. These are circumstances out of everyone's control. Thanks for your patience and your understanding during these difficult times.

Sincerely,

J-san (owner of napaJapan)